Technical Support
We are looking for a highly responsible, logically minded Technical Support & Systems Administrator to join our Operations/IT team. This role supports our internal staff, manages critical systems, and ensures reliability across devices, networks, and security operations. The ideal candidate is versatile, proactive, and comfortable working across support, networking, and managing platforms like Google Workspace.
What will you be working on?
Provide Tier 1 & Tier 2 technical support for internal users of the BigHeart platform
Configure and maintain LAN, Wi-Fi, VPN, and network devices.
Manage and support Google Workspace (users, permissions, devices, policies).
Support security planning, management, and administration: access reviews, monitoring.
Participate in system upgrades, automations, and other special IT projects.
Troubleshoot issues using structured, logical thinking, ensuring timely resolutions.
Take ownership of assigned tasks with strong accountability.
Create user acceptance testing and documentation
Definition and document user requirements
Work on trouble ticketing documentation and management
What experience and skills should you have?
- 3+ years in IT support or system administration.
- Experience managing Google Workspace environments.
- Understanding of networking (TCP/IP, DNS, DHCP, VPN).
- Familiarity with Windows/macOS and device management tools.
- Knowledge of security tools, MFA, and endpoint protection.
- Excellent communication, high responsibility, and solid analytical skills.
- Must be authorized to work in the United States and available during US business hours.
Bonus skills that will be appreciated
- CompTIA A+, Network+, Security+.
- Cloud platform experience (AWS, Azure, GCP).
- Scripting (PowerShell, Bash, Python).
- Experience supporting distributed or remote-first teams.
Where you can work with us
From candidate to colleague
Your introduction team
These are the first people who will be in the interaction with you:
